Support Desk
Real Support, Reached Two Ways
Email or phone. Order updates, damaged packages, returns, product docs, policy requests — same address either way. Include your order number, checkout email, and shipping ZIP so we can pull up the right order on the first reply.
Start With The Order
Order number, checkout email, shipping ZIP. Plus photos if the package arrived wrong.
Email Support
support@evobones.com
Phone Support
813-285-5972
Response Window
1-2 business days
Order Help
Include your order number, checkout email, and shipping ZIP code.
Policy Requests
Send privacy, billing, return, and product-document requests to support@evobones.com or 813-285-5972 during support hours.
Business Mailing Address
4830 W Kennedy Blvd, Suite 600, Tampa, FL 33609, United States
Policy Request Handling
One Address Handles Privacy, Billing, Returns, And Product Docs
Tell us what kind of request it is and include your order number, checkout email, and shipping ZIP. That is enough to find the order without asking for card details. First reply usually lands inside 1-2 business days.
Privacy And Personal Information
Email support@evobones.com or call 813-285-5972 to request access, correction, deletion, or review of personal information tied to an order or support message.
The team may confirm the checkout email, order number, shipping ZIP code, or another order-specific detail before changing personal records.
Billing And Order Review
For billing questions, send the order number so the team can check the total, discounts, taxes, shipment status, and refund status.
Do not email full payment-card numbers. Send the order number, checkout email, and shipping ZIP code instead.
Returns And Refunds
Start a return or refund request within 30 days of delivery; damaged or incorrect items should include package and product photos.
Support confirms whether the item is eligible, whether photos or return shipment are needed, and how the resolution will be handled.
Product Documentation
Request ingredient, material, serving, storage, lot, or safety-use information for any EvoBones product or order.
For animal-health concerns, support can explain label and use details, but veterinary questions should go to a veterinarian.
Verification And Sensitive Details
If you have not placed an order, send the email address or phone number used in a support message so the team can verify the record.
An authorized agent should include written permission from the shopper and enough order details for identity review.
Do not send full card numbers, passwords, veterinary records, or photos that are not needed for the specific support request.
Support Details
Brand: EvoBones
Email: support@evobones.com
Phone: 813-285-5972
Support hours: Monday-Friday, 9:00 AM-5:00 PM ET
Address: 4830 W Kennedy Blvd, Suite 600, Tampa, FL 33609, United States
Response window: 1-2 business days
Order processing: 1-3 business days
Return review window: 30 days from delivery
Tracking And Delivery
Send the order number, tracking status, delayed scans, carrier messages, or delivery exceptions.
Damaged Or Incorrect Items
Send photos of the shipper, packing materials, label, and product so support can see exactly what arrived.
Product Documentation
You can request ingredient, serving, storage, lot, or policy information for an order.
Before You Email
Send The Order Details Up Front.
Order number, checkout email, shipping ZIP, product name, and any photos that show what arrived. If the question is about your dog's health, call your vet first — we can answer product and order questions, not medical ones.