EvoBones Policy
Terms Of Service
Shopping EvoBones means using the site for personal dog-care purchases, checking labels before use, and contacting support with order issues.
Email support: support@evobones.com
Phone support: 813-285-5972
Business mailing address: 4830 W Kennedy Blvd, Suite 600, Tampa, FL 33609, United States
Last updated: May 29, 2026
Product Information
EvoBones product pages summarize count, ingredients, serving notes, storage, and animal-use limits.
- Products are for animal use only.
- Products are not intended to diagnose, treat, cure, or prevent disease.
- Routine suggestions are not a substitute for veterinary care, especially for sudden changes, persistent symptoms, medication questions, known allergies, pregnancy, lactation, or chronic conditions.
- Review ingredients, serving count, and product details before purchase.
Orders And Checkout
Checkout handles one-time purchases and monthly restock subscriptions. Prices, discounts, shipping fees, cadence labels, and estimated order totals are displayed before checkout confirmation.
- Subscription products show their monthly cadence and savings before payment.
- One-time and subscription versions of the same product can appear as separate bag lines.
- Orders may be declined, canceled, adjusted, or reviewed for inventory, address, fraud, policy, or shipping reasons.
- Promotions, set savings, gifts, and free shipping offers may change without notice unless a specific offer states otherwise.
Payment And Billing
Supported card and supported wallet methods are shown during checkout; charges are submitted when the order is placed through the hosted payment provider.
- EvoBones servers do not receive or store full card numbers.
- The hosted payment provider handles card entry, wallet tokenization, authorization, and settlement details.
- Billing questions should include the order number, checkout email, shipping ZIP code, and the last four digits shown by your issuer if needed; do not send full card numbers.
- The statement descriptor may show EvoBones or the payment-provider descriptor configured for the transaction.
Billing Requests
Billing questions are routed through support so charge review, payment-provider records, and order details stay tied to the same case.
- Email support@evobones.com or call 813-285-5972 with the order number and checkout email.
- Include the shipping ZIP code and the last four digits shown by your card issuer if support needs to identify the transaction; never send a full card number.
- The team checks duplicate-order concerns, authorization questions, refund status, descriptor questions, and failed-checkout reports from the order record.
Product Documentation Requests
Ingredient, serving, material, storage, sizing, and product-documentation requests go through support so the reply can reference the exact SKU and order context.
- Send the product name, lot or package details if available, order number if the product was purchased, and the question you need answered.
- For durable gear, include measurements, photos, or fit context when asking about sizing, materials, care, or setup.
- For consumables, include the product name and any ingredient, serving, storage, or animal-use question before purchase or before continued use.
Your Responsibilities
You are responsible for providing accurate shipping and contact information and for reviewing product details and policies before placing an order.
- Keep products sealed, stored as directed, and away from children and animals unless actively using them.
- Contact support quickly for incorrect addresses, damaged packages, duplicate orders, or product concerns.
Support
Email support@evobones.com or call 813-285-5972 during support hours for order questions, policy requests, tracking issues, damaged packages, return eligibility, or product documents.
- Include the order number, checkout email, shipping ZIP code, and photos when asking about damaged or incorrect items.
- Support typically responds within 1-2 business days.