EvoBones Policy
Privacy Policy
EvoBones uses personal information to take orders, answer support messages, prepare shipments, and understand basic site activity.
Email support: support@evobones.com
Phone support: 813-285-5972
Business mailing address: 4830 W Kennedy Blvd, Suite 600, Tampa, FL 33609, United States
Last updated: May 29, 2026
Information We Collect
The store collects the details needed to run checkout, ship packages, and answer ingredient, serving, sizing, or material questions.
- Contact details such as name, email address, phone number, and support-message history.
- Shipping details such as address, delivery preferences, tracking status, and order notes.
- Order details such as products requested, quantities, discounts, resolution status, and fulfillment activity.
- Site activity such as pages viewed, device/browser information, referral source, and basic analytics used to improve the storefront.
- EvoBones servers do not receive or store full payment card numbers; card entry is handled by the hosted payment frame or supported wallet provider.
How Information Is Used
Personal information is used only for practical store operations and legitimate business needs.
- Process orders, prepare shipments, send order updates, and review delivery issues.
- Respond to ingredient, serving, sizing, material, return, damaged-package, and policy requests.
- Detect fraud, abuse, duplicate orders, policy misuse, or unusual account activity.
- Maintain tax, accounting, legal, and required business records.
- Improve product pages, navigation, checkout flow, and support replies.
Service Providers
EvoBones may share limited information with vendors that help operate the storefront.
- Fraud-prevention tools, hosting providers, analytics providers, email providers, shipping carriers, and support tools.
- Providers receive only the information needed to perform their role.
- EvoBones does not sell shopper contact information, use it for cross-context behavioral advertising, or treat it as a standalone product.
Cookie And Analytics Controls
The site may use essential cookies for cart and checkout behavior and limited analytics to understand storefront performance.
- Essential cookies support the bag, checkout flow, fraud review, and session continuity.
- Analytics may include pages viewed, device type, referral source, and approximate region, but not full payment-card details.
- You can use browser cookie controls to block or delete cookies, although checkout or cart features may not work correctly without essential cookies.
Retention
Records are kept only as long as needed for order support, legal, tax, accounting, fraud-prevention, and business record purposes.
- Order and refund records may be retained to document fulfillment, taxes, disputes, and customer-support history.
- Support messages may be retained while an issue is active and for a reasonable period after resolution.
- Deletion requests may be limited when records must be kept for legal, fraud-prevention, tax, accounting, or transaction-support reasons.
Privacy Requests
Email or call to ask for access, correction, deletion, or review of personal information. Some rights depend on where you live, and some records may need to be kept for fraud-prevention, tax, legal, or order-support reasons.
- Email support@evobones.com or call 813-285-5972 with the request type and the email address used at checkout.
- For security, the team may request order-specific details before making changes to personal records.
- An authorized agent should include written permission and enough order or account details for identity review.
Policy Requests
Privacy, billing, return, and product-documentation requests are handled through EvoBones support so each request has a dated record and a clear owner.
- Send privacy or policy requests to support@evobones.com or call 813-285-5972.
- Include the request type, checkout email, order number if you have one, and the shipping ZIP code tied to the order.
- Support may separate privacy, billing, return, and documentation questions into different replies when the review requires different records.
State Privacy Rights
Depending on your state, you may have rights to access, correct, delete, or appeal a privacy decision.
- EvoBones reviews eligible requests through the support email and phone number listed on this policy.
- Identity checks may use the checkout email, order number, shipping ZIP code, or support-message details.
- If you believe a privacy request was handled incorrectly, reply to the support thread and ask for an appeal review.