EvoBones Policy
Shipping Policy
Orders are packed, handed to carriers, and tracked through the support details on this page.
Email support: support@evobones.com
Phone support: 813-285-5972
Business mailing address: 4830 W Kennedy Blvd, Suite 600, Tampa, FL 33609, United States
Last updated: May 29, 2026
Processing Window
Most orders are expected to be reviewed and prepared for shipment within 1-3 business days.
- Processing excludes weekends, postal holidays, order holds, inventory exceptions, carrier interruptions, and address verification delays.
- Large cabinet bundles and durable gear may require additional handling time because items are picked, inspected, and packed differently.
- If an order needs review, support may contact you using the checkout email address.
Shipping Updates
Standard shipping is $14.95 unless the order qualifies for free shipping. You receive a shipping confirmation when tracking is available. Carrier scan timing may vary after a label is created.
- A label-created event means the package is queued for carrier pickup or intake.
- Tracking can take 24-48 hours to show movement during busy carrier periods.
- Free standard shipping applies to qualifying orders at or above $150 before taxes and after discounts.
Address Issues
You are responsible for entering a complete and accurate delivery address. The support team can review address issues before fulfillment when contacted promptly.
- Once a package has shipped, carriers may limit address-change options.
- EvoBones is not responsible for delivery issues caused by incomplete or incorrect addresses entered at checkout.
Lost Or Delayed Packages
If tracking is delayed or a package appears lost, contact support with the order number so the team can check carrier status.
- Include the order number, shipping ZIP code, and any carrier messages shown in tracking.
- Replacement or refund decisions may depend on carrier status, delivery confirmation, package history, and order value.