EvoBones Policy
Returns And Refunds
Returns, refunds, damaged items, and incorrect shipments are handled from the order number, package photos, and support history.
Email support: support@evobones.com
Phone support: 813-285-5972
Business mailing address: 4830 W Kennedy Blvd, Suite 600, Tampa, FL 33609, United States
Last updated: May 29, 2026
Return Window
Contact support within 30 days of delivery for return or refund review. Do not ship products back until support issues a return authorization.
- Unopened, unused products in their original packaging are generally easier to review for return eligibility.
- Opened consumables, chews, powders, oils, toppers, wipes, and grooming products may be ineligible for return for safety and quality-control reasons.
- Durable gear returns may require original packaging, clean condition, hardware inspection, and size-fit review.
- Customers are responsible for return shipping unless the return is tied to a verified EvoBones fulfillment error, damaged item, or incorrect item.
- EvoBones may decline returns that are outside the window, missing order details, damaged after delivery, heavily used, or inconsistent with the policy.
Damaged Or Incorrect Items
If an order arrives damaged or incorrect, contact support with the order number and photos of the package and item so the team can see what happened.
- Photos need to show the shipping box, packing materials, product label, and damage or mismatch.
- Support may offer a replacement, store credit, refund, or other resolution depending on the issue and inventory status.
Return Requests
Return and refund requests are routed through support before anything is mailed back, so the team can confirm the order, item condition, and correct resolution path.
- Email support@evobones.com or call 813-285-5972 before sending a return package.
- Include the order number, checkout email, shipping ZIP code, item names, quantities, and the reason for the request.
- For damaged, incorrect, or missing items, include clear photos of the shipping box, packing material, product label, and item condition.
- Support will confirm whether the resolution is a replacement, refund, store credit, return authorization, or no-return review.
Refund Timing
Approved refunds or adjustments are issued to the original payment method after support approves the resolution or receives an authorized return.
- Approved refunds are usually submitted within 5-10 business days; banks and card issuers may take additional time to post the credit.
- Original shipping fees and paid taxes may be nonrefundable unless the return is related to an EvoBones fulfillment error or verified damage.
- Refunds may be partial when only part of an order is approved for refund.
Subscription Changes
Subscription restocks are tied to the monthly cadence shown in the bag and checkout summary. Contact support for cadence, address, or cancellation help before the next order is prepared.
- Include the order number, checkout email, shipping ZIP code, and product name when requesting a subscription change.
- If something in a restock order looks wrong, send the order number so the team can check the details and resolution status.